How pickup, delivery and freight work, plus our lead time, cancellation and return policies.

How Your Order Gets to You

Most of what we sell is too big for UPS or FedEx, so we don’t guess at shipping at checkout. After you order, you choose how you want it delivered:

• Pickup in Marion, IL: Free. Pick up at our shop at 14670 Pittsburg Road, Marion, IL 62959. We’ll call when your order is ready so you’re not making the trip for nothing.
• Blue Ridge local delivery: $100 within 50 driving miles of our shop, $200 within 100 driving miles. Our own crew brings it to you.
• Delivery with installation: Quoted after you order. Our install schedule books out several weeks, so we’ll give you an install date with your quote.
• Freight shipping: Quoted after you order. We get a real freight rate for your address, send it to you, and nothing ships until you approve it.

Smaller Items

Some smaller items can ship by UPS or FedEx. If your order qualifies, we’ll quote the parcel rate after you order, the same way we do freight.

Lead Times

Galvanized dock frames run 3 to 4 weeks from the time you order. Boat lifts run about 2 weeks for pickup and delivery orders. Painted ladders run about 1 week. Complete dock kits vary with the options you pick, the time of year and material availability, and we’ll give you a timeline with your quote.

When a Freight Truck Shows Up

• Someone needs to be there to sign and unload. Freight usually comes palletized and shrink-wrapped, and the driver isn’t required to help unload. Plan on extra hands, a tractor or a forklift for heavy pallets.
• Check everything before you sign. Cut the wrap, count the pieces against the delivery receipt, and look closely at floats and anything with a finish. Write any damage or missing items on the receipt before you sign. Once it’s signed clean, the carrier is off the hook, and so are we.

Extra Freight Charges

Liftgate service, residential or limited-access delivery, scheduled delivery times and redelivery aren’t included in a standard freight quote. Tell us up front what you need and we’ll build it into your quote. Charges the carrier adds at delivery that weren’t in the quote will be billed to you on a separate invoice.

Damaged, Missing or Defective Items

Write any damage or missing pieces on the delivery receipt before you sign, then call us within 7 days of delivery at 618-294-6905 with photos. We’ll work with the carrier on the claim. If a product has a manufacturing defect, we’ll help you file a warranty claim with the manufacturer. Repair or replacement decisions on warranty claims are made by the manufacturer.

Cancellations

You can cancel an order, or any item on it, as long as nothing has been ordered from our suppliers or fabricated for it yet. Once materials are ordered or fabrication has started, the order can’t be canceled.

Returns

We do not accept returns. Most of our products are custom built or ordered for your specific project, so please call us at 618-294-6905 before you order if you have any questions about sizing or fit. We’d rather spend ten minutes on the phone than have the wrong part show up for your dock. For full details on when refunds apply and how they are issued, see our Refund & Returns Policy.