When refunds apply, how they are issued, and what to do if your order arrives damaged.

Effective date: October 19, 2026

Most of what we sell is custom built in our shop, cut to size or special ordered for your dock or lift. Because of that, all sales are final and we do not accept returns. This page explains the situations where we will make it right, how refunds work when they apply, and what to do if something shows up damaged. It works together with our Shipping & Returns policy and our Terms & Conditions.

Our No-Returns Policy

• All sales are final once an order is placed and materials have been ordered or fabrication has started.
• We do not accept returns or exchanges because you changed your mind, ordered the wrong size or option, or no longer need the product.
• Please call us at 618-294-6905 before you order if you have any question about sizing or fit. We would rather spend ten minutes on the phone than have the wrong part show up for your dock.

When We Will Issue a Refund

• You cancel in time. If you cancel an order, or an item on it, before anything has been ordered from our suppliers or fabricated for it, we refund what you paid for those items in full.
• We cancel your order. If we cancel an order or item because of a pricing or listing error, availability or another reason on our end, we refund what you paid for the canceled items.
• We shipped the wrong item. If what you received does not match your order because of our mistake, we will get you the correct item at no added cost or refund it, and we will arrange to get the wrong item back.
• Freight damage or missing items. When damage or missing pieces are reported the right way (see below), we work the claim with the carrier and repair, replace or refund the affected items.

What Is Not Refundable

• Custom-built, fabricated, cut-to-size and special-order items once materials are ordered or work has started.
• Products damaged after delivery, including during installation, use, storms, ice or high water.
• Freight, delivery and installation charges for services already performed.
• Orders refused at delivery when nothing was damaged or missing. You are responsible for any return freight, storage or redelivery charges the carrier bills.

Damaged or Missing Items

• Check it before you sign. Cut the wrap, count the pieces against the delivery receipt and look closely at floats and finished surfaces.
• Write it down. Note any damage or missing pieces on the delivery receipt before you sign. Once it is signed clean, the carrier is off the hook, and so are we.
• Call us within 7 days. Call 618-294-6905 or email office@blueridgedock.com within 7 days of delivery with photos of the damage, the packaging and the signed delivery receipt.
• Hold onto everything. Keep the damaged item and its packaging until the claim is settled, and do not install a damaged part.

Defective Products and Warranty

A manufacturing defect is handled as a warranty claim, not a return. Products we resell are covered by the manufacturer’s warranty, if one is offered, and we will help you file the claim. Galvanized steel dock frames built by Blue Ridge Boat Docks carry a 5-year structural warranty, described in our Terms & Conditions. The remedy for an approved warranty claim, whether a repair, replacement or refund, is decided on a case-by-case basis.

How Refunds Are Issued

• Refunds go back to the original payment method.
• Card refunds usually show up on your statement within 5 to 10 business days after we process them, depending on your bank.
• Pay-over-time purchases, such as Afterpay, are refunded through the provider under their terms.
• Orders paid by check or bank transfer are refunded by check or bank transfer.
• We will email you when your refund has been processed.

How to Contact Us About a Refund

Call 618-294-6905 or email office@blueridgedock.com with your order number, a short description of the problem and any photos. Our shop is open Monday through Friday, 8:30 a.m. to 5:00 p.m.

Blue Ridge Boat Docks
14670 Pittsburg Road, Marion, IL 62959